Information on orders, payment and returns

The international version of our online shop is only for the use of customers who do not live in Germany. German customers are requested to use the German version of our online shop. English-speaking customers whose delivery addresses are in Germany are also requested to order from the German version of our online shop. If you have any problems while doing so, please use our in-house service and ordering hotline: +49 (0) 30 – 400 446 70, or send an e-mail to support@supremereplicas.com.

How do I place an order?

You can place an order via our online shop, fax, e-mail or telephone. Call +49 (0) 30 – 400 446 70 to reach our in-house service and ordering hotline (Mo. – Fr. from 9 a.m. to 7 p.m. CET). We can only accept express orders by telephone.
In the online shop, use the navigation at the left to see and read about our products. Place the products you have picked out in your shopping cart by clicking on the “Add to cart” button. If one of the articles in your cart is an edged weapon with a legal age restriction, an alert will inform you that you have to be a legal adult to buy this product. When you have placed all of the products you would like to order in your cart, enter your name, address and telephone number, and the delivery address including the country of delivery in the fields provided. Then select the shipping and payment terms you require, and complete your order by clicking on the “Submit” button.

How do I identify my age?

Supreme Replicas sells its edged weapons to legal adults only.
That is why we use convenient UPS – their delivery drivers will verify your name and age when delivering your order. Please have a valid ID document on hand.
For shipments to Denmark, we cannot ship the order until we have received a copy of your permit for offensive weapons (Våbentilladelse). Please send a copy of the front and back pages of the document via e-mail, fax or post to: info@supremereplicas.com, Subject: Weapons Permit Denmark ● Fax number: +49 (0) 30 ‑ 400 446 79 ● Address: Supreme Replicas GmbH Weapons Permit Denmark, Wilhelminenhofstr. 83-85, 12459 Berlin, Germany

Important information on the delivery of edged weapons:

We are obligated by law to deliver packages containing edged weapons to legal adults only. Delivery drivers are not permitted to give these packages to other people living at the address unless they are legal adults. If there are no legal adults at home at the time of delivery, you will be notified when and where you can pick up your package. When picking up your package, remember to bring a valid ID document such as a personal ID card or passport.
Because your age has to be verified upon delivery, always include a name in the delivery address – even if you would like to have the package delivered to your company address.

How can I pay?

Payment can be made with all major credit cards including VISA, Mastercard and American Express. You can also pay in advance by wire transfer – just contact us and we will give you the details.

How much does shipping cost and how long does delivery usually take?

Country Shipping Charge Shipping Service Delivery Time
Austria €9.90 GLS 2-4 days
Belgium €9.90 GLS 1-3 days
Bulgaria €16.90 DHL 4-5 days
Canada €19.90 DHL 10-14 days
Croatia €16.90 DHL 6-8 days
Czech Republic €11.90 GLS 2-3 days
Denmark €9.90 GLS 2-4 days
Estonia €19.90 UPS 4-6 days
Finland €16.90 UPS 3-6 days
France €9.90 DHL 3-4 days
Germany Shipping free of charge DHL 1-3 days
Greece €16.90 UPS 4-6 days
Iceland €19.90 DHL 5-10 days
Ireland €14.90 DHL 4-8 days
Italy €11.90 GLS 3-5 days
Liechtenstein €14.90 DHL 3-5 days
Luxembourg €9.90 GLS 2-4 days
Netherlands €9.90 GLS 2-4 days
Norway €14.90 DHL 5-7 days
Poland €11.90 GLS 4-5 days
Portugal €14.90 DHL 4-5 days
Russia €19.90 DHL 10-15 days
Slovakia €14.90 UPS 3-4 days
Slovenia €14.90 UPS 3-4 days
Spain €14.90 DHL 4-6 days
Sweden €14.90 UPS 2-6 days
Switzerland €14.90 DHL 3-5 days
UK €11.90 GLS 3-5 days
USA €19.90 DHL 10-24 days

If your country is not listed here, please contact us via e-mail: info@supremereplicas.com, our in-house telephone hotline: +49 (0) 30 – 400 446 70, or fax: +49 (0) 30 ‑ 400 446 79.

If the products you have ordered are in stock, they will be shipped Monday – Friday within 24 hours of receipt of your order. You can see the stock level and delivery time on each product page to the right of the product image. Please note that the delivery times listed there are for Germany only. Packages shipped outside of Germany will travel longer distances and therefore will take longer.
We are unable to guarantee the delivery times of packages shipped outside of Germany because they depend on factors outside of our control. If you urgently require the products you have ordered, we strongly recommend that you avoid risk and disappointment by using our telephone express service!
As soon as your package has been shipped, you can call our in-house hotline to get your shipment number and shipment status.

Complaints and returns

Supreme Replicas carefully inspects all of its products before they are shipped and securely packages them for transport. If you happen to receive an incorrect delivery or the products are damaged when you receive them, please void your purchase contract within 14 days by returning the package to us, for example. See our general terms and conditions for our complete delivery and return conditions.
If you are returning edged weapons, please package the purchased products carefully for return shipment as per the German law on offensive weapons (WaffG) § 42a para. 2 no. 2. The law stipulates that edged weapons must be transported in a sealed container. If you reuse the original carton in which we shipped the product to you and seal it securely, for example, that will be sufficient. See excerpt from the German Weapons Act (WaffG).

Do you need information on your shipment or return shipment? Our in-house customer support team is at your service: Mo. – Fr. from 9 a.m. to 7 p.m. CET. Telephone: +49 (0) 30 ‑ 400 446 70 | Fax: +49 (0) 30 – 400 446 79 | E-mail: support@supremereplicas.com